EarthLED Easy Returns
Buying LEDs Made Simple.
We understand that after 130 years of using traditional incandescent bulbs, people may be a little hesitant to try something new. With that in mind, we want to make the choice to switch to EarthLED bulbs as easy as possible. Our Easy Returns Program is specifically designed to remove the fear and uncertainty of LEDs for individual consumers. Simply try any of our EarthLED products for 30 Days. If you are not 100% satisfied within 30 days, return the products to us for a full refund of the product costs.
Upon receiving your returned product back at our returns warehouse, you will receive a refund via the payment method used when you placed your order. If you desire to purchase a different product, please place a new order at www.EarthLED.com at your convenience.
Of course, a couple conditions do apply. Buyer is responsible for return shipping costs. All products must be returned in as-new, re-sellable condition, in original retail packaging. Products with damaged packaging (dented or crushed) will be assessed a 15% restocking fee. We cannot accept product with destroyed, unusable or missing packaging. Credit will not be issued for product returned without original retail packing and buyer will be responsible for any additional shipping charges to reclaim product from EarthLED. We apologize but our fulfillment centers are not able to accept will-call deliveries for returns for insurance reasons.
Additional restrictions apply:
All of the LED bulbs we offer are covered by a manufacturer warranty. Defective products are not returnable under the Easy Trial Program. Please submit defective claims via our Warranty Request Form and someone from our Warranty Department will be in touch the following business day to help get your product replaced. Defective product returned via the Easy Trial Program will not be eligible for credit and the customer will be responsible for any resulting additional shipping charges to reclaim the product from EarthLED.
Special orders containing non-stock items - including all fixtures and troffers - are sold as final-sale and are not accepted under the Easy Trial Program. These kinds of purchases can incur large restock fees from the vendor/factory and are expensive to ship. If your order contains these items, please contact us directly at 877-855-1625 or Contact Us online. In the event that an exception is made and a return is allowed, additional restocking fees will likely apply. Unauthorized products returned through the Easy Returns form will incur a minimum 50% restocking fee.
HIGH VALUE ORDERS
Our Easy Trial program is design specifically with the home user in mind. Due to the extra cost associated with shipping large orders, a restock fee may be assessed to high value orders. If your order exceeds $1000, please call us directly at 877-855-1625 and ask for the returns department or email us at firstname.lastname@example.org prior to completing this form.
Damaged or Refused Shipments
The Easy Trial Program Does Not Cover Damaged or Refused Shipments. Packages damaged in shipping must be reported within 5 days of receipt by calling us at 877-855-1625 or Contacting Customer Service Online. Due to our extensive fulfillment network, refused packages may not end up at our returns facility in Henderson, NV. EarthLED will not accept responsibility for refused packages.
EarthLED will open a claim with the carrier and arrange for replacements as quickly as possible. Time is of the essence so we appreciate your quick notification. Additional restocking fees will apply to damaged product returned using the easy trial form below.
Failure to Obtain RMA
EarthLED is not responsible for product returned without authorization. By using the form below, your qualified product will arrive safely in our return warehouse. EarthLED uses an extensive fulfillment network and is not responsible for product returned to an unapproved warehouse without the use of an approved RMA number. If you have any questions about where your product should be sent, please contact us directly at 877-855-1625 or Contact Us online.